The Chess Store
If you are not completely satisfied with your purchase, you may return it within 30 days of the ship date with no restocking fee! Merchandise must be received in new or otherwise original condition with all original packaging. Please call The Chess Store at 1.888.810.2437 to request a return authorization (RA) number.
The Chess Store DOES NOT reimburse shipping on returns except when the wrong item is shipped. The Chess Store will ONLY reimburse the original shipping amount based on UPS Ground shipping rates. The Chess Store will not reimburse actual shipping paid for by the customer using some other shipping company or third party shipper such as the UPS Store. The Chess Store will use its discretion when reimbursing for quality or defect reasons.
You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Chess Store does not provide free shipping on exchanges.
The Chess Store does accept international orders. Please keep in mind that international shipping can be very expensive and customers are responsible for return shipping of a product for exchange or refund and including return of items deemed defective by the customer such as electronic chess games. Return shipping costs will be reimbursed if determined an error was made by The Chess Store.
Jaques of London Chess Sets
A 25% restocking fee shall be applied for returns that are not related to a defective chess piece, box, or damage caused by shipping. Customer is responsible for return shipping back to England. A return authorization is required that must be clearly marked on the package returned to England. Contact The Chess Store Customer Service at 1.888.810.2437 for a return authorization number.