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The Chess Store

Important Holiday Shipping Information


Inclement Weather Nullifies Guaranteed Shipping - Order Early!
One of the most important things to keep in mind is that December usually has some inclement weather in store for parts of the country so please don’t wait until the last minute to place an order. Neither the shippers nor The Chess Store guarantee or are responsible for late arriving orders due to inclement weather.

Time-in-Transit
Please refer to the Time-in-Transit chart provided on this page so that you can determine how long it will take for you to receive your order after you place it based on both your and our location. You will need to consider these important factors:

*If you placed an order after 8am Pacific Standard Time your order will not ship until the next day unless you call and make special arrangements for it to ship the same day.

*Time-in-Transit does not include the day your order ships out of our warehouse. For example, if you place an order Monday evening it will ship on Tuesday but the first day of time-in-transit starts does not start until Wednesday.

*Weekends and holidays do not count as time-in-transit days. For example, if you are 5 days away on the east coast and you place an order on Friday evening, you will not receive it until the Monday after next. That would be 9 days after you placed your order because you cannot count the 4 weekend days.

*Delivery time of international orders is not guaranteed by The Chess Store. Complications can arise and the release of international shipments by customs is out of The Chess Store's control.

UPS & The Chess Store Year-end Holiday Calendar

Below are the key dates along with pickup and delivery information as provided from the UPS web site. Use this information to determine when the order you place will be delivered.

Thursday, November 28, Thanksgiving Day
Neither UPS nor The Chess Store are working on Thanksgiving Day so there is no pickup or delivery of any kind and orders placed today will be shipped on Monday, December 2.

Friday, November 29
UPS will deliver UPS air and international shipments only. UPS Ground and 3 Day Select will not be picked up from our warehouse or delivered anywhere in the country.

Monday, December 23
UPS will pickup and deliver all services as normal. This is the last day to ship UPS Next Day Air orders for delivery by Christmas (delivered on Tuesday, Dec. 24).

Tuesday, December 24
UPS will deliver all services as normal but there is no pickup for any service. The Chess Store will be closed for the Christmas holiday. Orders placed on Tuesday will be shipped on Thursday, December 26.

Wednesday, December 25
Neither UPS nor The Chess Store are working on Christmas Day so there is no pickup or delivery of any kind and orders placed today will be shipped on Thursday, December 26.

Monday, December 30
UPS will pickup and deliver all services as normal. This is the last day to ship UPS Ground or 3 Day Select until Thursday, January 2.

Tuesday, December 31, New Year’s Eve
UPS will deliver UPS air and international shipments only. The Chess Store will be closed for the New Year’s holiday. Orders placed Tuesday will not ship until Thursday, January 2.

Wednesday, January 1, 2014, New Year’s Day
Neither UPS nor The Chess Store are working on New Year’s Day so there is no pickup or delivery of any kind and orders placed on Wednesday will be shipped on Thursday, January 2.

General Shipping Information


U.S. Orders

FREE UPS Ground Shipping on Orders Over $50!
The Chess Store offers FREE UPS Ground shipping on all orders over $50 within the continental US. This applies to any and as many of our products as long as the order totals $50 or more. Orders with volume discounted items are excluded from this offer. Most coupons are still valid and can be combined with the FREE shipping.

Other U.S. Shipping Options
All other shipping options are offered at published prices including USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air Early AM.

International
The Chess Store ships to most "Safe Countries". We offer both UPS and USPS shipping options for international orders. Except for Standard UPS to Canada, the shipping amount does not include taxes, duty, and brokerage. These additional costs vary by country and it is the responsibility of the customer to pay any applicable fees upon delivery.

The Chess Store will only ship to the address of record (bill to) for the credit card. If the "bill to" address cannot be verified through the credit card transaction, The Chess Store will contact the customer by email and ask for additional information so that the "bill to" address and the name on the account can be verified.

As an alternative, international customers may choose to make their purchase through our eBay store which will eliminate the need for The Chess Store to verify the bill to address and account name. Our eBay store url is: stores.ebay.com/thechessstore

After the bill to address and account name are verified, the order will be shipped within one business day. You will receive an email with tracking information within 24 hours after your order ships. From this email you can track the status of your order.

Special for Canadian Customers
UPS Standard to Canada includes everything - brokerage, tax, and duty. When you select UPS Standard to Canada the shipping price you see at check out includes these items. We collect and pay this upfront for you so that you know exactly what your total purchase will cost including these hidden costs that some customers are unaware of. When your package shows up at the door, there is nothing more to pay! When we ship UPS Standard to Canada we are able to provide you big savings on the brokerage and we pass this on to you! We're able to do this by consolidating Canadian shipments and spreading out the brokerage costs instead of a single shipment absorbing all of the cost.

All Interational Orders

UPS Worldwide Expedited (includes brokerage)
Orders ship next business day. Delivery in 2 to 5 business days by end of day. Time-in-transit does not include weekends, holiday, and the day the order ships.

UPS Worldwide Express (includes brokerage)
Orders ship next business day. Delivery in 1 to 2 business days by noon. Time-in-transit does not include weekends, holiday, and the day the order ships. Taxes and duty are not included in the shipping price and you will be required to pay this upon receipt of your package.

UPS Worldwide Express Plus (includes brokerage)
Delivery in 1 to 2 business days by 9:00am. Time in-transit does not include weekends, holiday, and the day the order ships. Taxes and duty are not included in the shipping price and you will be required to pay this upon receipt of your package.

Calculating Time In-transit
Time in -transit starts the day after a package ships, not the day that it ships. It does not include weekends and holidays recognized by the carier. For example, an order placed on Thursday afternoon shipping to Ohio would ship on Friday with the first day in-transit being the following Monday. Ohio is 5 business days from The Chess Store so it would be delivered the following Friday from when it was ordered.

UPS Time In-transit Map From The Chess Store


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