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Shipping Information
The Chess Store ships to most "Safe Countries" and we use UPS for most international orders. Except for Standard UPS to Canada, the shipping amount does not include taxes, duty, and brokerage. These additional costs vary by country and it is the responsibility of the customer to pay any applicable fees upon delivery. You will receive an email with tracking information the evening your order ships. From this email you can track the status of your order. Orders shipped by USPS Priority Mail will not receive a tracking number.
Special for Canadian Customers
UPS Standard to Canada includes everything - brokerage, tax, and duty. When you select UPS Standard to Canada the shipping price you see at check out includes these items. We collect and pay this upfront for you so that you know exactly what your total purchase will cost including these hidden costs that some customers are unaware of. When your package shows up at the door, there is nothing more to pay! When we ship UPS Standard to Canada we are able to provide you big savings on the brokerage and we pass this on to you! We're able to do this by consolidating Canadian shipments and spreading out the brokerage costs instead of a single shipment absorbing all of the cost.
All Interational Orders
UPS Worldwide Expedited (includes brokerage)
Orders ship next business day. Delivery in 2 to 5 business days by end of day.
Time-in-transit does not include weekends, holiday, and the day the order ships.
UPS Worldwide Express (includes brokerage)
Orders ship next business day. Delivery in 1 to 2 business days by noon.
Time-in-transit does not include weekends, holiday, and the day the order ships.
Taxes and duty are not included in the shipping price and you will be required
to pay this upon receipt of your package.
UPS Worldwide Express Plus (includes brokerage)
Delivery in 1 to 2 business days by 9:00am. Time in-transit does not include weekends, holiday, and the day the order ships. Taxes and duty are not included in the shipping price and you will be required to pay this upon receipt of your package.
Calculating Time In-transit
Time in -transit starts the day after a package ships, not the day that it ships. It does not include weekends and holidays recognized by the
carier. For example, an order placed on Thursday afternoon shipping to Ohio
would ship on Friday with the first day in-transit being the following Monday.
Ohio is 5 business days from The Chess Store so it would be delivered the
following Friday from when it was ordered.
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UPS Time In-transit Map From The Chess Store |
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