Jaques of London chess sets ship directly from England. A 25% restocking fee shall be applied for returns that are not related to a defective chess piece, box, or damage caused by shipping. Customer is responsible for return shipping back to England. A return authorization is required that must be clearly marked on the package returned to England. Contact The Chess Store Customer Service at 1.888.810.2437 or email email@example.com for a return authorization number.