why the chess store

Why choose The Chess Store for your Staunton wood chess set?

There are a lot of online stores selling Staunton wood chess sets and it no doubt must be a little daunting to choose the right store. But, if you'll take a minute to read how we feel about chess sets and providing chess players the best chess sets in the world at the best value, you may not have to look any further!

Chess Sets are our passion and we believe that makes a difference!  If you've shopped around, you may have noticed who has the best chess set photos, and that's not just an accident. We specialize in high quality Staunton wood chess sets and our sales staff is familiar with all of the chess sets we sell. Everyone at The Chess Store has their list of favorite chess sets and boards and we're more than happy to share with you what we like about each one. New chess set designs are always in the works, from new traditional Staunton chess sets to antique reproductions.

Quality Control means you get the quality you expect and deserve! At The Chess Store, we inspect each and every chess piece before it ships out our door. If the quality does not meet our standards, the chess piece or entire chess set is rejected. We report every defect and problem back to our manufacturer and work to improve all aspects of the chess set and manufacturing process.

Customer Service should be an important consideration in deciding where to buy your chess set. We get feedback from many customers that purchased chess sets from other online stores and unfortunately, much of it's not good. We hear some pretty sad stories, from terrible chess set quality to stores unwilling to even answer their phone and email. At The Chess Store, we stand behind our chess sets and we have live customer service to help you before and after you buy your chess set.

Amazing Craftsmanship are the two best words we can think of to describe the work that goes into making each and every chess piece. Our chess sets, side by side, dollar for dollar, are unmatched by any other brand.  From the basic pawn to the most intricately carved knight, our manufacturer's skilled craftsmen and master carvers are the best in the world and you'll see it in the finished chess set!

In-house polishing means you get the best finish possible on your chess set. Not to confuse you, our chess sets are beautifully polished when we get them, but that's not good enough for us. We like to put each piece to the polishing wheel a final time after final inspection to make sure you get the best possible chess set. As far as we know, we are the only chess store doing this. It's more work and adds more cost, but second best is not good enough.

We are continuously striving for improvement. Our chess sets are the best value anywhere, any brand. We've had customers compare our chess sets to other popular brands and ours win out most the time. We work closely with our chess set manufacturer to improve quality on every aspect of chess set design and manufacture. From the raw wood down to the final polishing process, we are continuously looking for ways to make the best chess sets in the world!

Packaging is important to make sure you receive your chess set in perfect condition. We've seen how some stores package (or don't) their chess sets and it's not good. After final inspection, our chess sets are carefully packaged in either our black and gold box card board box or a sturdy white card board box for the larger sets. Our black and gold card board box has padding top and bottom and dividers to keep pieces safely apart. The more delicate pieces are wrapped in bubble for additional protection. The chess set box is then packaged in a larger packing box to make sure that our packages get to customers without damage 100% of the time.

The Chess Store team is committed to providing our customers the best value in Staunton wood chess sets in the world. Every day we get emails from customers expressing their satisfaction and happiness with their chess set, and just as importantly, the customer service they received. Here's an excerpt from an email we received from one our many satisfied customers:

I ordered a set last week from your store and my sweetheart received it today. He was so happy with it and it really made his day. The set arrived on time (actually even earlier than I expected for Valentine's and that's wonderful!) and it came with a beautiful Hallmark's card which was a wonderful surprise! Its got a personal touch to it as if I picked the card myself and as if the person who sent it knows us. I loved the way the card was handwritten and the little heart stickers that was put on the card. I really would like to thank the lady (I'm assuming its a lady) who took the time to pick the card and write my personal note on it. It was beautiful and I'm so touched. You've made my day and his. My sweetheart showed the set to me over his web cam and it looked great! He was extremely pleased with the superb quality of the set. It is so much more beautiful than what was shown on your website (though I was already impressed with the pictures). I picked your store instead of the other stores because I can see the quality of your product compared to theirs. Now that I've ordered it and seen the excellent service you provided, I'm never going elsewhere! =) I will definitely recommend your store to my friends and so will my boyfriend (who happens to be a chess nut!) The smile and excitement on his face when he opened the box was priceless. I'd like to thank you again for the beautiful set and the intricate personal service you offered that made our day. A truly top class quality product and service!

A pleasantly satisfied and forever customer!