Important Holiday Shipping Information
Inclement Weather Nullifies Guaranteed Shipping - Order Early!
One of the most important things to keep in mind is that December usually has some inclement weather in store for parts of the country so please don’t wait until the last minute to place an order. Neither the shippers nor The Chess Store guarantee or are responsible for late arriving orders due to inclement weather.
Please refer to the Time-in-Transit chart provided on this page so that you can determine how long it will take for you to receive your order after you place it based on both your and our location. You will need to consider these important factors:
- If you placed an order after 8am Pacific Standard Time your order will not ship until the next day unless you call and make special arrangements for it to ship the same day.
- Time-in-Transit does not include the day your order ships out of our warehouse. For example, if you place an order Monday evening it will ship on Tuesday but the first day of time-in-transit starts does not start until Wednesday.
- Weekends and holidays do not count as time-in-transit days. For example, if you are 5 days away on the east coast and you place an order on Friday evening, you will not receive it until the Monday after next. That would be 9 days after you placed your order because you cannot count the 4 weekend days.
- Delivery time of international orders is not guaranteed by The Chess Store. Complications can arise and the release of international shipments by customs is out of The Chess Store's control.
UPS & The Chess Store Year-end Holiday Calendar
Below are the key dates along with pickup and delivery information as provided from the UPS web site. Use this information to determine when the order you place will be delivered.
Thursday, November 28, Thanksgiving Day
Neither UPS nor The Chess Store are working on Thanksgiving Day so there is no pickup or delivery of any kind and orders placed today will be shipped on Monday, December 2.
Friday, November 29
UPS will deliver UPS air and international shipments only. UPS Ground and 3 Day Select will not be picked up from our warehouse or delivered anywhere in the country.
Monday, December 23
UPS will pickup and deliver all services as normal. This is the last day to ship UPS Next Day Air orders for delivery by Christmas (delivered on Tuesday, Dec. 24).
Tuesday, December 24